Let’s meet this month’s representatives of Team LifeBridge!
Team Bridge Carroll Medical Group
As a primary care office located in south Hampstead, Md., our eight providers and 20 support staff are privileged to meet the needs of patients of all ages. We are happy that, for more than 27 years, multiple generations of families have entrusted their care to us.
Carroll Medical Group is large enough that our patients can easily find a provider whose personality fits well with theirs, but small enough to have a warm, family-oriented atmosphere in which patients feel welcome as soon as they come in the door. Patients shouldn’t be surprised if, from time to time, a provider comes out to escort them personally from the waiting room to the exam room. Our providers are just that excited to see you.
Our practice also prides itself on the quality of care given to our patients by our enthusiastic and compassionate providers and staff. We offer extremely flexible scheduling options to suit your busy schedule. Our providers’ preceptor time is coveted by student practitioners. Mentoring relationships give providers an opportunity to interact with students from many excellent training programs, and to get fresh, cutting-edge perspectives in the exam room; “experience kept sharp,” as we like to say.
Levindale Rehabilitation Services Department
At Levindale, our rehabilitation team of physical and occupational therapists, speech language pathologists and technicians provides rehabilitation services to patients in our long-term care units, subacute units, CARF-certified high intensity care and behavioral health units, as well as outpatient clinics.
Our team strives to provide an atmosphere of respect, dignity and compassion to help our patients relearn necessary skills and abilities after a lingering illness or a disabling accident. Our goal is to get them back home to their families, and to be as independent as possible.
Pam Hawkins, manager of rehabilitation services, says, “We feel like a family, all focused on a shared vision of getting our patients better. We work as a team, sharing ideas and supporting each other during easy and hard times while demonstrating mutual love and respect. This is by far the best group of people I have ever worked with.”
Whether their patients are residents who live in the nursing home, recovering in the hospital or visitors to their outpatient clinic, the rehabilitation team works to provide high quality health care, sharing their knowledge and expertise for the benefits of their elderly friends and their families.
LifeBridge Health: Practice Dynamics, Inc.
Practice Dynamics, Inc. (PDI), a subsidiary of LifeBridge Health, is the medical billing company for professional services delivered by over 600 employed physicians, non-physician practitioners and health care practices. PDI has been in business since 1996 and has grown to 130 employees, who provide all aspects of coding, claims processing, a customer service call center, patient and insurance collections and A/R management, insurance and patient payment posting, and staff training and development.
LifeBridge Health’s Telecom Department
LifeBridge Health’s Telecom Department provides a wealth of knowledge for anyone calling LifeBridge Health. . The department is a 24/7 operation with 15 operators and two team leads, who work during one of three shifts: from 7 a.m. to 3 p.m., 3 to 11 p.m. or 11 p.m. to 7 a.m. Telecom Department operators answer more than 82,000 calls per month.
With a combined total of 300 years of customer service experience, LifeBridge Health’s Telecom Department provides phone support for staff, physicians, patients and the general community These busy operators field requests for patient information, on-call schedules, directions to the campus and more. If the team doesn't know the answer to the question, they know someone who does!
“In the Telecom department, operators are the proverbial front door to the hospital. We’re the first impression of the organization for some of our customers,” says Wendy Toussaint, the department’s supervisor. “Our team embraces the SPIRIT values. We show respect to everyone we come in contact with by phone or in person. They can hear the smile in our voice and we work together for the betterment of our team and patient experience, which helps save lives.”
Tell Us About Your Team
Are you a member of Team LifeBridge? Would you like to see your team featured on our blog, Facebook page and the Bridge?
It's a great way for us to get to know each other and our organization better. Take a picture of your team, and email it and some information about your team to firstname.lastname@example.org
We'd love to feature your team in the near future!
To schedule an appointment with one of our highly trained physicians and find out why LifeBridge Health is Baltimore's premier health care organization, call 410-601-WELL.