Team LifeBridge – December 2016

Let’s meet this month’s representatives of Team LifeBridge!

Team Bridge Carroll Medical Group

As a primary care office located in south Hampstead, Md., our eight providers and 20 support staff are privileged to meet the needs of patients of all ages. We are happy that, for more than 27 years, multiple generations of families have entrusted their care to us.

Carroll Medical Group is large enough that our patients can easily find a provider whose personality fits well with theirs, but small enough to have a warm, family-oriented atmosphere in which patients feel welcome as soon as they come in the door. Patients shouldn’t be surprised if, from time to time, a provider comes out to escort them personally from the waiting room to the exam room. Our providers are just that excited to see you.

Our practice also prides itself on the quality of care given to our patients by our enthusiastic and compassionate providers and staff. We offer extremely flexible scheduling options to suit your busy schedule. Our providers’ preceptor time is coveted by student practitioners. Mentoring relationships give providers an opportunity to interact with students from many excellent training programs, and to get fresh, cutting-edge perspectives in the exam room; “experience kept sharp,” as we like to say.

Levindale Rehabilitation Services Department

At Levindale, our rehabilitation team of physical and occupational therapists, speech language pathologists and technicians provides rehabilitation services to patients in our long-term care units, subacute units, CARF-certified high intensity care and behavioral health units, as well as outpatient clinics.

Our team strives to provide an atmosphere of respect, dignity and compassion to help our patients relearn necessary skills and abilities after a lingering illness or a disabling accident. Our goal is to get them back home to their families, and to be as independent as possible.

Pam Hawkins, manager of rehabilitation services, says, “We feel like a family, all focused on a shared vision of getting our patients better. We work as a team, sharing ideas and supporting each other during easy and hard times while demonstrating mutual love and respect. This is by far the best group of people I have ever worked with.”

Whether their patients are residents who live in the nursing home, recovering in the hospital or visitors to their outpatient clinic, the rehabilitation team works to provide high quality health care, sharing their knowledge and expertise for the benefits of their elderly friends and their families.

LifeBridge Health: Practice Dynamics, Inc.

Practice Dynamics, Inc. (PDI), a subsidiary of LifeBridge Health, is the medical billing company for professional services delivered by over 600 employed physicians, non-physician practitioners and health care practices. PDI has been in business since 1996 and has grown to 130 employees, who provide all aspects of coding, claims processing, a customer service call center, patient and insurance collections and A/R management, insurance and patient payment posting, and staff training and development.

In 2015, PDI’s hardworking and dedicated staff processed more than one million claims, with a cash flow exceeding $140 million. PDI is very proud to be a part of the growing LifeBridge Health family.

LifeBridge Health’s Telecom Department

LifeBridge Health’s Telecom Department provides a wealth of knowledge for anyone calling LifeBridge Health. . The department is a 24/7 operation with 15 operators and two team leads, who work during one of three shifts: from 7 a.m. to 3 p.m., 3 to 11 p.m. or 11 p.m. to 7 a.m. Telecom Department operators answer more than 82,000 calls per month.

With a combined total of 300 years of customer service experience, LifeBridge Health’s Telecom Department provides phone support for staff, physicians, patients and the general community These busy operators field requests for patient information, on-call schedules, directions to the campus and more. If the team doesn't know the answer to the question, they know someone who does!

“In the Telecom department, operators are the proverbial front door to the hospital. We’re the first impression of the organization for some of our customers,” says Wendy Toussaint, the department’s supervisor. “Our team embraces the SPIRIT values. We show respect to everyone we come in contact with by phone or in person. They can hear the smile in our voice and we work together for the betterment of our team and patient experience, which helps save lives.”

Tell Us About Your Team

Are you a member of Team LifeBridge? Would you like to see your team featured on our blog, Facebook page and the Bridge?

It's a great way for us to get to know each other and our organization better. Take a picture of your team, and email it and some information about your team to social@lifebridgehealth.org

We'd love to feature your team in the near future!

To schedule an appointment with one of our highly trained physicians and find out why LifeBridge Health is Baltimore's premier health care organization, call 410-601-WELL.

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  • We had so many great entries in our team pictures for our #LBHBestFootForward Contest that we had trouble picking a winner. Thanks to CEO Neil Meltzer & our other LBH leaders, we don't have to - we're giving all 29 teams who entered a pizza party! We will be following up with our teams to arrange delivery. THANK YOU to everyone who participated - you really knocked our socks off! Check out some of the amazing entries. #balitmoremd

    lifebridgehealth: "We had so many great entries in our team pictures for our #LBHBestFootForward Contest that we had trouble picking a winner. Thanks to CEO Neil Meltzer & our other LBH leaders, we don't have to - we're giving all 29 teams who entered a pizza party! We will be following up with our teams to arrange delivery. THANK YOU to everyone who participated - you really knocked our socks off! Check out some of the amazing entries. #balitmoremd"
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  • Can you spot #SinaiHospital's Izzy Patoka and Keri Bennett? They joined other partners of Housing Upgrades to Benefit Seniors (HUBS) program to receive the 2018 Secretary's Award for Public/Philanthropic Partnerships from HUD Secretary Ben Carson. #community #mybmore

    lifebridgehealth: "Can you spot #SinaiHospital's Izzy Patoka and Keri Bennett? They joined other partners of Housing Upgrades to Benefit Seniors (HUBS) program to receive the 2018 Secretary's Award for Public/Philanthropic Partnerships from HUD Secretary Ben Carson. #community #mybmore"
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  • If you’re going to be at Back on My Feet Baltimore’s “Sneaks Come Out at Night” relay event this evening at Herring Run Park, visit the Rubin Institute for Advanced Orthopedics’ Running Program’s booth. Our experts will be handing out information about RIAO services and answering questions about injury prevention, shoe selection and more! @bomfbaltimore #running #baltimoremd

    lifebridgehealth: "If you’re going to be at Back on My Feet Baltimore’s “Sneaks Come Out at Night” relay event this evening at Herring Run Park, visit the Rubin Institute for Advanced Orthopedics’ Running Program’s booth. Our experts will be handing out information about RIAO services and answering questions about injury prevention, shoe selection and more! @bomfbaltimore #running #baltimoremd"
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  • LifeBridge Health's #Community Service Corps is at it again, this time helping with Liberty Road clean up near #NorthwestHospital. It's all part of our purpose of "Caring for Our Communities Together." Speaker Pro Tem, Delegate Adrienne Jones sponsored the event and took a picture with the group! #lifebridgehealth #community #baltimoremd

    lifebridgehealth: "LifeBridge Health's #Community Service Corps is at it again, this time helping with Liberty Road clean up near #NorthwestHospital. It's all part of our purpose of "Caring for Our Communities Together." Speaker Pro Tem, Delegate Adrienne Jones sponsored the event and took a picture with the group! #lifebridgehealth #community #baltimoremd"
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  • Huge congratulations to this month’s #LifeBridgeHealth Superstars - #SinaiHospital's Audra Thompson, #NorthwestHospital's Dionne Brice, #Levindale’s Jamie Kasoff, and @carroll_hospital’s Cortney Rill! #superstar #congrats

    lifebridgehealth: "Huge congratulations to this month’s #LifeBridgeHealth Superstars - #SinaiHospital's Audra Thompson, #NorthwestHospital's Dionne Brice, #Levindale’s Jamie Kasoff, and @carroll_hospital’s Cortney Rill! #superstar #congrats"
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  • Take a look at this. We recently got some close up pictures of a helicopter on the #SinaiHospital landing pad. #helicopter #landing #LifeBridgeHealth

    lifebridgehealth: "Take a look at this. We recently got some close up pictures of a helicopter on the #SinaiHospital landing pad. #helicopter #landing #LifeBridgeHealth"
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  • Congratulations to these team members from Environmental Services at #NorthwestHospital. Angela Chapman, Quandra Sanders, Carolyne Nyongesa, and Ann-Marie Williams all received recognition for their high performance in the month of June. #LifeBridgeHealth #Congrats

    lifebridgehealth: "Congratulations to these team members from Environmental Services at #NorthwestHospital. Angela Chapman, Quandra Sanders, Carolyne Nyongesa, and Ann-Marie Williams all received recognition for their high performance in the month of June. #LifeBridgeHealth #Congrats"
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  • The pictures are in from the #LifeBridgeHealth Sports Training Fair! Thank you to everyone who came out for this great event. Also, a big “thank you” to Dr. Kevin Crutchfield, Dr. Craig Bennett and Cal Ripken Jr. for the insightful discussion sports medicine, sports safety, Cal’s winning streak, and so much more. #SportsMedicine #CalRipkenJr #SportsMedicine #Sports

    lifebridgehealth: "The pictures are in from the #LifeBridgeHealth Sports Training Fair! Thank you to everyone who came out for this great event.  Also, a big “thank you” to Dr. Kevin Crutchfield, Dr. Craig Bennett and Cal Ripken Jr. for the insightful discussion sports medicine, sports safety, Cal’s winning streak, and so much more. #SportsMedicine #CalRipkenJr #SportsMedicine #Sports"
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  • You knocked our socks off! Thanks to the #LifeBridgeHealth employees who sent in #LBHbestfootforward pics for our June contest, socks at Maryland landmarks. Take a look this album of the all places these socks got to go. The July contest is creative team photo, August is socks on vacation. There is also a weekly drawing for a LifeBridge Health gift bag. Keep those entries coming! #Contest #Baltimore #BalitmoreMD

    lifebridgehealth: "You knocked our socks off! Thanks to the #LifeBridgeHealth employees who sent in #LBHbestfootforward pics for our June contest, socks at Maryland landmarks. Take a look this album of the all places these socks got to go. The July contest is creative team photo, August is socks on vacation. There is also a weekly drawing for a LifeBridge Health gift bag. Keep those entries coming! #Contest #Baltimore #BalitmoreMD"
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  • Remember: Join us on Facebook TONIGHT at 7 p.m. ET LIVE from the #LifeBridgeHealth Sports Training Fair for our “Start Your Streak” panel discussion featuring Cal Ripken Jr. and Dr. Craig Bennett and Dr.Kevin Crutchfield from the LifeBridge Health Sports Medicine Institute. Watch Cal discuss his famous iron-man streak and how he overcame injuries in his career, and learn about advancements in medical treatment for sports injuries and more! • • • • • #CalRipkenJr #FacebookLive #orioles #baseball #sportsmedicine #calripkenbaseball #calripken

    lifebridgehealth: "Remember: Join us on Facebook TONIGHT at 7 p.m. ET LIVE from the #LifeBridgeHealth Sports Training Fair for our “Start Your Streak” panel discussion featuring Cal Ripken Jr. and Dr. Craig Bennett and Dr.Kevin Crutchfield from the LifeBridge Health Sports Medicine Institute. Watch Cal discuss his famous iron-man streak and how he overcame injuries in his career, and learn about advancements in medical treatment for sports injuries and more! •
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#CalRipkenJr #FacebookLive #orioles #baseball #sportsmedicine #calripkenbaseball #calripken"
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