Neil Meltzer’s Vision for LifeBridge Health Series Part Two: The 24-Hour Bakery

On July 1, 2013 Neil Meltzer became President and CEO of LifeBridge Health. In this 4-part series he shares his vision for the organization.

If you've happened upon a newsstand or channel-surfed into any 11 p.m. broadcast, you're well aware that the health care industry is changing. Much ink has been spilled about what these changes mean for our field and for our nation as a whole. Health care organizations must navigate changing compensation models; they must meet the needs for new technologies; and they must revitalize their physician partnerships. Guiding any health care system especially one as diverse and complex as LifeBridge Health through these changes is a challenge, and, from Meltzer's perspective, an opportunity.

"Being a part of any career with a social mission can be exceptionally rewarding," he says. "But it requires the ability to be a lifelong learner and to truly care about making a difference to those in need. Negotiating an industry that doesnt follow basic business principles requires an intellectual acuity and quicksilver creativity."

neil bridge1

"Imagine you're the CEO of a bakery, but you have to keep the bakery open 24-7 because you're never sure who's going to walk in the door," Meltzer explains. "You have to have sufficient staff for whomever might arrive, and you've got to keep a variety of baked goods on hand because you're not sure what your customer will want. You're told how to price your goods and you have to give away your inventory if your customer can't pay."

This may seem like a sticky situation (even if we're not selling sticky buns), but the one thing our multibillion dollar, internationally renown health care system has in common with that mom-and-pop corner bakery is the customer's experience is always uppermost in our minds. LifeBridge Health is enacting an even deeper emphasis on developing lifelong relationships with our patient populations, and enfolding them in our continuum of care. Continuum of care may sound like a catchphrase dreamed up by someone with an ad-mans savvy, but it is, in fact, the guiding force of our patient-centered care philosophy.

For Meltzer, the patient's experience begins long before his or her first step inside a LifeBridge Health facility: It starts in the community. People have a relationship with the organization and they know that were here to care for them in any aspect of their lives, whether they have a cold and need a primary care physician; whether they need some basic treatment, like a flu shot; or whether they need some major cardiac or neuro-surgery, or even cancer care. I want them to turn to us as their health partner for life. We can provide the kind of care or services or support they may need, whenever they need it.

Part of what makes LifeBridge Health so uniquely positioned to meet and exceed these new challenges within our industry is, according to Meltzer, our strong and growing destination programs, our rich ties to the communities we serve and our great employee and physician base.

Read part one of the series here.

-Laura Bogart

To schedule an appointment with one of our highly trained physicians and find out why LifeBridge Health is Baltimore's premier health care organization, call 410-601-WELL.

Print this entry

No Comments Yet.

Leave a comment

*

Facebook

Twitter

YouTube

LinkedId

Instagram

Follow Me on Instagram
  • Emergency care has always been a staple service at #SinaiHospital. Today, our ER and Trauma Center are among the best in the state. Happy 150th anniversary, Sinai!

    lifebridgehealth: "Emergency care has always been a staple service at #SinaiHospital. Today, our ER and Trauma Center are among the best in the state. Happy 150th anniversary, Sinai!"
    11
    1
  • After an exhausting workday, exercising is probably the last thing you want to do. But getting your sweat on will actually energize you. According to a study published in Medicine and Science in Sports and Exercise, fatigue along with mood and depression improved after a single 30-minute, moderate intensity exercise session. #WednesdayWisdom

    lifebridgehealth: "After an exhausting workday, exercising is probably the last thing you want to do. But getting your sweat on will actually energize you. According to a study published in Medicine and Science in Sports and Exercise, fatigue along with mood and depression improved after a single 30-minute, moderate intensity exercise session. #WednesdayWisdom"
    12
    1
  • “Teamwork is our motto and that is how we function each day,” says Nurse Manager Michele Stiller of the Northwest Center for Wound Care and Hyperbarics. This center, which sees about 500 patients every month, helps patients with chronic non-healing wounds, such as pressure ulcers and complicated surgical wounds. #TeamLifeBridge

    lifebridgehealth: "“Teamwork is our motto and that is how we function each day,” says Nurse Manager Michele Stiller of the Northwest Center for Wound Care and Hyperbarics. This center, which sees about 500 patients every month, helps patients with chronic non-healing wounds, such as pressure ulcers and complicated surgical wounds. #TeamLifeBridge"
    18
    2
  • Congratulations to our four #SuperStar employees for June! Your hard work and commitment to #TeamLifeBridge is truly inspiring. Thank you for all that you do. (From top left to bottom right: Charles Nehwah of #SinaiHospital; Rolawn Patton of #NorthwestHospital; Rachel McDaniel of #Levindale; and Laura Lehman of #CarrollHospital)

    lifebridgehealth: "Congratulations to our four #SuperStar employees for June! Your hard work and commitment to #TeamLifeBridge is truly inspiring. Thank you for all that you do. (From top left to bottom right: Charles Nehwah of #SinaiHospital; Rolawn Patton of #NorthwestHospital; Rachel McDaniel of #Levindale; and Laura Lehman of #CarrollHospital)"
    8
    1
  • #TeamLifeBridge is proud of Thomas Glenn, a business development analyst for #LifeBridgeHealth who recently swam in the #US #olympictrials.Great job, Thomas! #TeamUSA #Rio2016

    lifebridgehealth: "#TeamLifeBridge is proud of Thomas Glenn, a business development analyst for #LifeBridgeHealth who recently swam in the #US #olympictrials.Great job, Thomas! #TeamUSA #Rio2016"
    23
    0
  • In 1895, #SinaiHospital became one of the first to devote an entire ward to treating #children. In the 120-plus years since then, we have offered exceptional #pediatric care to thousands of children in and around #Baltimore. Did you receive care at Sinai as a child? Share your story today! www.sinai150.com #TBT

    lifebridgehealth: "In 1895, #SinaiHospital became one of the first to devote an entire ward to treating #children. In the 120-plus years since then, we have offered exceptional #pediatric care to thousands of children in and around #Baltimore. Did you receive care at Sinai as a child? Share your story today! www.sinai150.com #TBT"
    20
    1
  • Did you know ... #rethinkyourdrink #sugar #healthyfood #healthyhabits #livehealthy #WednesdayWisdom #foodforthought Photo and data credit: @american_heart

    lifebridgehealth: "Did you know ... #rethinkyourdrink #sugar #healthyfood #healthyhabits #livehealthy #WednesdayWisdom #foodforthought 
Photo and data credit: @american_heart"
    18
    4
  • Averaging 150 to 200 patients a day with conditions ranging from acute sprains and strains to chronic conditions such as heart disease and diabetes, the team at the BW Primary Care of Eldersburg works to provide personalized, effective, and high quality care for the #CarrollCounty #community. We appreciate your hard work, thank you! #TeamLifeBridge #LifeBridgeHealth #healthcare #employeeappreciation #Maryland #Medicine #healthyliving

    lifebridgehealth: "Averaging 150 to 200 patients a day with conditions ranging from acute sprains and strains to chronic conditions such as heart disease and diabetes, the team at the BW Primary Care of Eldersburg works to provide personalized, effective, and high quality care for the #CarrollCounty #community. We appreciate your hard work, thank you! #TeamLifeBridge #LifeBridgeHealth #healthcare #employeeappreciation #Maryland #Medicine #healthyliving"
    9
    0
  • #SinaiHospital is embracing innovation and looking to the future! Maryland Commerce Secretary R. Michael Gill (second from left) recently visited Sinai Hospital learn more about our BioIncubator, new laboratory space in the hospital created in the hopes of fostering collaboration between start-up companies and Sinai's health experts. In this photo (L-R): Martha Nathanson, vice president of government relations and community development for LifeBridge Health; Secretary Gill; Amy Perry, president of Sinai Hospital and executive vice president of LifeBridge Health; and Neil Carpenter, vice president of strategic planning for LifeBridge Health. #Maryland #Baltimore

    lifebridgehealth: "#SinaiHospital is embracing innovation and looking to the future! Maryland Commerce Secretary R. Michael Gill (second from left) recently visited Sinai Hospital learn more about our BioIncubator, new laboratory space in the hospital created in the hopes of fostering collaboration between start-up companies and Sinai's health experts. In this photo (L-R): Martha Nathanson, vice president of government relations and community development for LifeBridge Health; Secretary Gill; Amy Perry, president of Sinai Hospital and executive vice president of LifeBridge Health; and Neil Carpenter, vice president of strategic planning for LifeBridge Health. #Maryland #Baltimore"
    12
    0
  • Did you know #SinaiHospital used to be located in downtown #Baltimore? Here are photos of the move to our current location in 1959. Take our Sinai #trivia quiz at www.Sinai150.com for your chance to win a $150 gift card. #TBT #MD #maryland

    lifebridgehealth: "Did you know #SinaiHospital used to be located in downtown #Baltimore? Here are photos of the move to our current location in 1959. Take our Sinai #trivia quiz at www.Sinai150.com for your chance to win a $150 gift card. #TBT #MD #maryland"
    17
    0