Neil Meltzer’s Vision for LifeBridge Health Series Part Two: The 24-Hour Bakery

On July 1, 2013 Neil Meltzer became President and CEO of LifeBridge Health. In this 4-part series he shares his vision for the organization.

If you've happened upon a newsstand or channel-surfed into any 11 p.m. broadcast, you're well aware that the health care industry is changing. Much ink has been spilled about what these changes mean for our field and for our nation as a whole. Health care organizations must navigate changing compensation models; they must meet the needs for new technologies; and they must revitalize their physician partnerships. Guiding any health care system especially one as diverse and complex as LifeBridge Health through these changes is a challenge, and, from Meltzer's perspective, an opportunity.

"Being a part of any career with a social mission can be exceptionally rewarding," he says. "But it requires the ability to be a lifelong learner and to truly care about making a difference to those in need. Negotiating an industry that doesnt follow basic business principles requires an intellectual acuity and quicksilver creativity."

neil bridge1

"Imagine you're the CEO of a bakery, but you have to keep the bakery open 24-7 because you're never sure who's going to walk in the door," Meltzer explains. "You have to have sufficient staff for whomever might arrive, and you've got to keep a variety of baked goods on hand because you're not sure what your customer will want. You're told how to price your goods and you have to give away your inventory if your customer can't pay."

This may seem like a sticky situation (even if we're not selling sticky buns), but the one thing our multibillion dollar, internationally renown health care system has in common with that mom-and-pop corner bakery is the customer's experience is always uppermost in our minds. LifeBridge Health is enacting an even deeper emphasis on developing lifelong relationships with our patient populations, and enfolding them in our continuum of care. Continuum of care may sound like a catchphrase dreamed up by someone with an ad-mans savvy, but it is, in fact, the guiding force of our patient-centered care philosophy.

For Meltzer, the patient's experience begins long before his or her first step inside a LifeBridge Health facility: It starts in the community. People have a relationship with the organization and they know that were here to care for them in any aspect of their lives, whether they have a cold and need a primary care physician; whether they need some basic treatment, like a flu shot; or whether they need some major cardiac or neuro-surgery, or even cancer care. I want them to turn to us as their health partner for life. We can provide the kind of care or services or support they may need, whenever they need it.

Part of what makes LifeBridge Health so uniquely positioned to meet and exceed these new challenges within our industry is, according to Meltzer, our strong and growing destination programs, our rich ties to the communities we serve and our great employee and physician base.

Read part one of the series here.

-Laura Bogart

To schedule an appointment with one of our highly trained physicians and find out why LifeBridge Health is Baltimore's premier health care organization, call 866-404-DOCS.

Print this entry

No Comments Yet.

Leave a comment

*

Facebook

Twitter

YouTube

LinkedId

Instagram

Follow Me on Instagram
  • Congratulations to #CarrollHospital for receiving four #awards from the Alliance for Workplace Excellence (AWE) in recognition of their outstanding #workplace. #LifeBridgeHealth

    lifebridgehealth: "Congratulations to #CarrollHospital for receiving four #awards from the Alliance for Workplace Excellence (AWE) in recognition of their outstanding #workplace. #LifeBridgeHealth"
    0
    0
  • After #bariatric surgery you need to dramatically change your #diet and adapt your #nutrition habits to maintain a healthy weight. #LifeBridgeHealth can help you during this transition. #FoodieFriday #EatHealthy

    lifebridgehealth: "After #bariatric surgery you need to dramatically change your #diet and adapt your #nutrition habits to maintain a healthy weight. #LifeBridgeHealth can help you during this transition. #FoodieFriday #EatHealthy"
    6
    0
  • #LifeBridgeHealth goes international. A LifeBridge Health group of employees, friends and family, took a two-week, trip to #Italy led by Director of Pastoral Care, Rabbi Mitchell Ackerson. While in Siena and at the Basilica of San Francesco d'Assisi, not only did they stop to see the “bellissimo” sites, but they posed for a picture with "The Bridge," the LifeBridge Health employee newsletter.

    lifebridgehealth: "#LifeBridgeHealth goes international. A LifeBridge Health group of employees, friends and family, took a two-week, trip to #Italy led by Director of Pastoral Care, Rabbi Mitchell Ackerson. While in Siena and at the Basilica of San Francesco d'Assisi, not only did they stop to see the “bellissimo” sites, but they posed for a picture with "The Bridge," the LifeBridge Health employee newsletter."
    3
    0
  • The 2015 #RockTheBlock Community Block Party is just 10 days away! As we get excited for the event, we are taking a moment to look back at some of our great photos from last year! #TBT #LifeBridgeHealth #JCC #BlockParty #CommunityEvent

    lifebridgehealth: "The 2015 #RockTheBlock Community Block Party is just 10 days away! As we get excited for the event, we are taking a moment to look back at some of our great photos from last year! #TBT #LifeBridgeHealth #JCC #BlockParty #CommunityEvent"
    6
    1
  • It was only a drill! Teams at #NorthwestHospital today held a disaster drill to test preparedness and response time in coordination with participating agencies. This real-time scenario provided valuable lessons so everyone can be ready in case of a real #emergency. #LifeBridgeHealth #DisasterDrill

    lifebridgehealth: "It was only a drill! Teams at #NorthwestHospital today held a disaster drill to test preparedness and response time in coordination with participating agencies. This real-time scenario provided valuable lessons so everyone can be ready in case of a real #emergency. #LifeBridgeHealth #DisasterDrill"
    5
    0
  • #TipTuesday: According to @crest, when brushing your #teeth don't forget to #brush your tongue in a back-to-forth sweeping motion to remove #food particles and freshen your mouth. #CleanTeeth #FreshBreath #HappySmile

    lifebridgehealth: "#TipTuesday: According to @crest, when brushing your #teeth don't forget to #brush your tongue in a back-to-forth sweeping motion to remove #food particles and freshen your mouth. #CleanTeeth #FreshBreath #HappySmile"
    2
    0
  • #Congratulations to the #LifeBridgeHealth SuperStar employees for #April! These #employees have been nominated by their coworkers for going above and beyond the call of duty, every day. #ThankYou, for all that you do! #FutureOfHealthCareIsHere Pictured here: Lee Ann White of #SinaiHospital (top left), Chanel Weaver of #Levindale (top right), Eileen Hall of #CarrollHospital (bottom left), and Keith Beck of #NorthwestHospital (bottom right).

    lifebridgehealth: "#Congratulations to the #LifeBridgeHealth SuperStar employees for #April! These #employees have been nominated by their coworkers for going above and beyond the call of duty, every day. #ThankYou, for all that you do! #FutureOfHealthCareIsHere  Pictured here: Lee Ann White of #SinaiHospital (top left), Chanel Weaver of #Levindale (top right), Eileen Hall of #CarrollHospital (bottom left), and Keith Beck of #NorthwestHospital (bottom right)."
    7
    1
  • Hamburgers, Hotdogs, and happy employees! (Not to mention hair nets) #SinaiPicnic2015 #SinaiHospital #Picnic #WorkFun #WorkEvent #EmployeeAppreciation

    lifebridgehealth: "Hamburgers, Hotdogs, and happy employees! (Not to mention hair nets) #SinaiPicnic2015 #SinaiHospital #Picnic #WorkFun #WorkEvent #EmployeeAppreciation"
    6
    0
  • We all scream for #IceCream! #SinaiPicnic2015 #SinaiHospital #Picnic #IceCreamTruck

    lifebridgehealth: "We all scream for #IceCream! #SinaiPicnic2015 #SinaiHospital #Picnic #IceCreamTruck"
    7
    0
  • #SinaiHospital employees enjoyed #food and #music at the indoor employee #picnic! #SinaiPicnic2015 #WorkEvent

    lifebridgehealth: "#SinaiHospital employees enjoyed #food and #music at the indoor employee #picnic! #SinaiPicnic2015 #WorkEvent"
    4
    0