Neil Meltzer’s Vision for LifeBridge Health Series Part Two: The 24-Hour Bakery

On July 1, 2013 Neil Meltzer became President and CEO of LifeBridge Health. In this 4-part series he shares his vision for the organization.

If you've happened upon a newsstand or channel-surfed into any 11 p.m. broadcast, you're well aware that the health care industry is changing. Much ink has been spilled about what these changes mean for our field and for our nation as a whole. Health care organizations must navigate changing compensation models; they must meet the needs for new technologies; and they must revitalize their physician partnerships. Guiding any health care system especially one as diverse and complex as LifeBridge Health through these changes is a challenge, and, from Meltzer's perspective, an opportunity.

"Being a part of any career with a social mission can be exceptionally rewarding," he says. "But it requires the ability to be a lifelong learner and to truly care about making a difference to those in need. Negotiating an industry that doesnt follow basic business principles requires an intellectual acuity and quicksilver creativity."

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"Imagine you're the CEO of a bakery, but you have to keep the bakery open 24-7 because you're never sure who's going to walk in the door," Meltzer explains. "You have to have sufficient staff for whomever might arrive, and you've got to keep a variety of baked goods on hand because you're not sure what your customer will want. You're told how to price your goods and you have to give away your inventory if your customer can't pay."

This may seem like a sticky situation (even if we're not selling sticky buns), but the one thing our multibillion dollar, internationally renown health care system has in common with that mom-and-pop corner bakery is the customer's experience is always uppermost in our minds. LifeBridge Health is enacting an even deeper emphasis on developing lifelong relationships with our patient populations, and enfolding them in our continuum of care. Continuum of care may sound like a catchphrase dreamed up by someone with an ad-mans savvy, but it is, in fact, the guiding force of our patient-centered care philosophy.

For Meltzer, the patient's experience begins long before his or her first step inside a LifeBridge Health facility: It starts in the community. People have a relationship with the organization and they know that were here to care for them in any aspect of their lives, whether they have a cold and need a primary care physician; whether they need some basic treatment, like a flu shot; or whether they need some major cardiac or neuro-surgery, or even cancer care. I want them to turn to us as their health partner for life. We can provide the kind of care or services or support they may need, whenever they need it.

Part of what makes LifeBridge Health so uniquely positioned to meet and exceed these new challenges within our industry is, according to Meltzer, our strong and growing destination programs, our rich ties to the communities we serve and our great employee and physician base.

Read part one of the series here.

-Laura Bogart

To schedule an appointment with one of our highly trained physicians and find out why LifeBridge Health is Baltimore's premier health care organization, call 410-601-WELL.

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  • Congratulations to the #June #LifeBridgeHealth SuperStar employees! These employees have been nominated by their coworkers for going above and beyond the call of duty, every day. We appreciate all that you do!! #TeamLifeBridge #Employees #Maryland #Healthcare #Hospital #Health #Appreciation #Coworkers #Award #EmployeeOfTheMonth First photo to last: Olivia Steadman of #CarrollHospital; George Young III of #Levindale; Terry Laidlow of #SinaiHospital; Katie Martin, P.T., D.P.T, of #NorthwestHospital

    lifebridgehealth: "Congratulations to the #June #LifeBridgeHealth SuperStar employees! These employees have been nominated by their coworkers for going above and beyond the call of duty, every day. We appreciate all that you do!! #TeamLifeBridge #Employees #Maryland #Healthcare #Hospital #Health #Appreciation #Coworkers #Award #EmployeeOfTheMonth 
First photo to last: Olivia Steadman of #CarrollHospital; George Young III of #Levindale; Terry Laidlow of #SinaiHospital; Katie Martin, P.T., D.P.T,  of #NorthwestHospital"
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  • Can you spot #LifeBridgeHealth CEO Neil Meltzer and CFO Dave Krajewski in this photo? Neil and Dave joined the #EvergreenHealth team following the Maryland Insurance Commission's approval of Evergreen's acquisition by LifeBridge Health, Anne Arundel Medical Center and JARS Health Investors. #Partnership #Healthcare #Hospital #Health #Maryland #HealthyLiving #Healthy

    lifebridgehealth: "Can you spot #LifeBridgeHealth CEO Neil Meltzer and CFO Dave Krajewski in this photo? 
Neil and Dave joined the #EvergreenHealth team following the Maryland Insurance Commission's approval of Evergreen's acquisition by LifeBridge Health, Anne Arundel Medical Center and JARS Health Investors.

#Partnership #Healthcare #Hospital #Health #Maryland #HealthyLiving #Healthy"
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  • Special delivery at #CarrollHospital today. Check out the pictures when the hyperbaric chambers arrived! #LifeBridgeHealth #Maryland #Medical #MedicalEquipment #Healthcare #Hospital

    lifebridgehealth: "Special delivery at #CarrollHospital today. Check out the pictures when the hyperbaric chambers arrived! 
#LifeBridgeHealth #Maryland #Medical #MedicalEquipment #Healthcare #Hospital"
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  • Patient safety champions across #LifeBridgeHealth are celebrating Healthcare Risk Management Week by rounding on units, hosting presentations and quizzes, and much more! Today, some of the champions from #Levindale's quality, nursing, medical affairs, clinical excellence and administration teams came together to a staged room to identify items that did not belong there. Everyone had a good time with this challenge! Thank you for keeping our patients and residents safe. #HRMWeek #Healthcare #Hospital #Work #Maryland #WorkEvent

    lifebridgehealth: "Patient safety champions across #LifeBridgeHealth are celebrating Healthcare Risk Management Week by rounding on units, hosting presentations and quizzes, and much more! Today, some of the champions from #Levindale's quality, nursing, medical affairs, clinical excellence and administration teams came together to a staged room to identify items that did not belong there. Everyone had a good time with this challenge! Thank you for keeping our patients and residents safe. #HRMWeek #Healthcare #Hospital #Work #Maryland #WorkEvent"
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  • #Levindale celebrates the first day of #summer with Behavioral Health Education Day, an effort to spread awareness about #mentalhealth issues. Patients and community members were invited to learn more about mental health topics such as #stress reduction, fall prevention, safe swallowing, #Alzheimer's and #dementia. #LifeBridgeHealth #Health #Maryland #Healthcare #LiveHealthy #Event #Community #CommunityEvent

    lifebridgehealth: "#Levindale celebrates the first day of #summer with Behavioral Health Education Day, an effort to spread awareness about #mentalhealth issues. Patients and community members were invited to learn more about mental health topics such as #stress reduction, fall prevention, safe swallowing, #Alzheimer's and #dementia.

#LifeBridgeHealth #Health #Maryland #Healthcare #LiveHealthy #Event #Community #CommunityEvent"
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  • #WednesdayWisdom This #summer as you spend more time outside – working out, gardening, and running errands - it’s important to remember that #heat can have a serious impact on your #health. Avoid overheating by staying hydrated, including drinking plenty of #water. #LifeBridgeHealth #Wisdom #Healthy #LiveHealthy #Summer17 #WorkOut #GoOutside #Tips #HealthTips #Healthcare #Maryland

    lifebridgehealth: "#WednesdayWisdom This #summer as you spend more time outside – working out, gardening, and running errands - it’s important to remember that #heat can have a serious impact on your #health.  Avoid overheating by staying hydrated, including drinking plenty of #water.

#LifeBridgeHealth #Wisdom #Healthy #LiveHealthy #Summer17 #WorkOut #GoOutside #Tips #HealthTips #Healthcare #Maryland"
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  • #NorthwestHospital employees and guests enjoyed a fun evening at the recent bull roast. This bi-annual celebration is a great time for teams to get together outside the hospital. #Work #WorkEvent #LifeBridgeHealth #Healthcare #Maryland #Hospital #Family #Event #BullRoast

    lifebridgehealth: "#NorthwestHospital employees and guests enjoyed a fun evening at the recent bull roast. This bi-annual celebration is a great time for teams to get together outside the hospital.

#Work #WorkEvent #LifeBridgeHealth #Healthcare #Maryland #Hospital #Family #Event #BullRoast"
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  • #LifeBridgeHealth is proud to serve the needs of #Baltimore's #LGBTQ community, including a proud showing at this weekend's #BaltimorePride Parade. #TeamLifeBridge #LoveIsLove #Maryland #Healthcare #Support #CommunityEvent #LGBT #Love #🏳️‍🌈

    lifebridgehealth: "#LifeBridgeHealth is proud to serve the needs of #Baltimore's #LGBTQ community, including a proud showing at this weekend's #BaltimorePride Parade.

#TeamLifeBridge #LoveIsLove #Maryland #Healthcare #Support #CommunityEvent #LGBT #Love #🏳️‍🌈"
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  • #TeamLifeBridge had a great time at the #BaltimorePride parade this past weekend!! Thanks to everyone who came out to enjoy the day with us! #LifeBridgeHealth #Baltimore #Pride #LGBTQ #LoveIsLove #LGBT #Maryland #Pride2017

    lifebridgehealth: "#TeamLifeBridge had a great time at the #BaltimorePride parade this past weekend!! Thanks to everyone who came out to enjoy the day with us! 
#LifeBridgeHealth #Baltimore #Pride #LGBTQ #LoveIsLove #LGBT #Maryland #Pride2017"
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  • Happy #FathersDay from LifeBridge Health!

    lifebridgehealth: "Happy #FathersDay from LifeBridge Health!"
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