Neil Meltzer’s Vision for LifeBridge Health Series Part Two: The 24-Hour Bakery

On July 1, 2013 Neil Meltzer became President and CEO of LifeBridge Health. In this 4-part series he shares his vision for the organization.

If you've happened upon a newsstand or channel-surfed into any 11 p.m. broadcast, you're well aware that the health care industry is changing. Much ink has been spilled about what these changes mean for our field and for our nation as a whole. Health care organizations must navigate changing compensation models; they must meet the needs for new technologies; and they must revitalize their physician partnerships. Guiding any health care system especially one as diverse and complex as LifeBridge Health through these changes is a challenge, and, from Meltzer's perspective, an opportunity.

"Being a part of any career with a social mission can be exceptionally rewarding," he says. "But it requires the ability to be a lifelong learner and to truly care about making a difference to those in need. Negotiating an industry that doesnt follow basic business principles requires an intellectual acuity and quicksilver creativity."

neil bridge1

"Imagine you're the CEO of a bakery, but you have to keep the bakery open 24-7 because you're never sure who's going to walk in the door," Meltzer explains. "You have to have sufficient staff for whomever might arrive, and you've got to keep a variety of baked goods on hand because you're not sure what your customer will want. You're told how to price your goods and you have to give away your inventory if your customer can't pay."

This may seem like a sticky situation (even if we're not selling sticky buns), but the one thing our multibillion dollar, internationally renown health care system has in common with that mom-and-pop corner bakery is the customer's experience is always uppermost in our minds. LifeBridge Health is enacting an even deeper emphasis on developing lifelong relationships with our patient populations, and enfolding them in our continuum of care. Continuum of care may sound like a catchphrase dreamed up by someone with an ad-mans savvy, but it is, in fact, the guiding force of our patient-centered care philosophy.

For Meltzer, the patient's experience begins long before his or her first step inside a LifeBridge Health facility: It starts in the community. People have a relationship with the organization and they know that were here to care for them in any aspect of their lives, whether they have a cold and need a primary care physician; whether they need some basic treatment, like a flu shot; or whether they need some major cardiac or neuro-surgery, or even cancer care. I want them to turn to us as their health partner for life. We can provide the kind of care or services or support they may need, whenever they need it.

Part of what makes LifeBridge Health so uniquely positioned to meet and exceed these new challenges within our industry is, according to Meltzer, our strong and growing destination programs, our rich ties to the communities we serve and our great employee and physician base.

Read part one of the series here.

-Laura Bogart

To schedule an appointment with one of our highly trained physicians and find out why LifeBridge Health is Baltimore's premier health care organization, call 410-601-WELL.

Print this entry

No Comments Yet.

Leave a comment

*

Facebook

Twitter

YouTube

LinkedId

Instagram

Follow Me on Instagram
  • As a sponsor of #Baltimore's 2017 Light City festival, #LifeBridgeHealth was thrilled to join city leaders, including Mayor Catherine Pugh, for today's announcement about the bigger, bright and bolder festival coming this spring. It was excited to hear about the amazing art, music and cultural events that are planned. #LightCity2017

    lifebridgehealth: "As a sponsor of #Baltimore's 2017 Light City festival, #LifeBridgeHealth was thrilled to join city leaders, including Mayor Catherine Pugh, for today's announcement about the bigger, bright and bolder festival coming this spring. It was excited to hear about the amazing art, music and cultural events that are planned. #LightCity2017"
    14
    0
  • Congratulations to our January #LifeBridgeHealth SuperStar #employees! These employees have been nominated by their coworkers for going above and beyond, every day. We appreciate all that you do! Thank you. #TeamLifeBridge From top left to bottom right: Jill Horn of #CarrollHospital; Catherine Oyedeji-Ojo of #SinaiHospital; Sylvester Campbell of #Levindale; and Donna Miller of #NorthwestHospital

    lifebridgehealth: "Congratulations to our January #LifeBridgeHealth SuperStar #employees! These employees have been nominated by their coworkers for going above and beyond, every day. We appreciate all that you do! Thank you. #TeamLifeBridge 
From top left to bottom right: Jill Horn of #CarrollHospital; Catherine Oyedeji-Ojo of #SinaiHospital; Sylvester Campbell of #Levindale; and Donna Miller of #NorthwestHospital"
    17
    0
  • #Maryland Comptroller Peter Franchot (second from left) stopped by #SinaiHospital today for a tour. He is seen here with Dr. Jonathan Ringo (Sinai Hospital interim chief operating officer), Neil Meltzer (LifeBridge Health president and CEO), Martha Nathanson (LifeBridge Health vice president of government and community development), George Mitchell (Neighborhoods United president) and Dr. Scott Brown (chief of the Department of Physical Medicine and Rehabilitation at Sinai). #LifeBridgeHealth

    lifebridgehealth: "#Maryland Comptroller Peter Franchot (second from left) stopped by #SinaiHospital today for a tour. He is seen here with Dr. Jonathan Ringo (Sinai Hospital interim chief operating officer), Neil Meltzer (LifeBridge Health president and CEO), Martha Nathanson (LifeBridge Health vice president of government and community development), George Mitchell (Neighborhoods United president) and Dr. Scott Brown (chief of the Department of Physical Medicine and Rehabilitation at Sinai). #LifeBridgeHealth"
    27
    0
  • This week in our #TeamLifeBridge spotlight, meet our Health Information Management Coders. This hardworking group of professionals is responsible for assigning codes that describe a patient’s care and diagnoses. These codes are then stored and used to support billing, quality reporting, and reimbursement programs. #LifeBridgeHealth #EmployeeAppreciation #Healthcare #Employees

    lifebridgehealth: "This week in our #TeamLifeBridge spotlight, meet our Health Information Management Coders. This hardworking group of professionals is responsible for assigning codes that describe a patient’s care and diagnoses. These codes are then stored and used to support billing, quality reporting, and reimbursement programs. #LifeBridgeHealth #EmployeeAppreciation #Healthcare #Employees"
    16
    3
  • Why was #WBALTV 11 talking to members of a local #motorcycle club at #NorthwestHospital? On January 11, tune into the 5:00 pm news and learn how this club is helping women with #breastcancer. This story is part of #BuddyCheck11, our partnership with WBAL that encourages you to check in with a buddy on the 11th of each month to remind each other to perform a breast #selfexam. #LifeBridgeHealth #Prevention #Cancer

    lifebridgehealth: "Why was #WBALTV 11 talking to members of a local #motorcycle club at #NorthwestHospital? On January 11, tune into the 5:00 pm news and learn how this club is helping women with #breastcancer. 
This story is part of #BuddyCheck11, our partnership with WBAL that encourages you to check in with a buddy on the 11th of each month to remind each other to perform a breast #selfexam.
#LifeBridgeHealth #Prevention #Cancer"
    20
    2
  • Shoveling #snow is a moderate-intensity #exercise that often results in injury when done incorrectly. To avoid injury this season it’s important to take the extra time to be prepared, and use proper form and equipment – your legs, back and heart will thank you! #Winter #InjuryPrevention #WednesdayWisdom

    lifebridgehealth: "Shoveling #snow is a moderate-intensity #exercise that often results in injury when done incorrectly. To avoid injury this season it’s important to take the extra time to be prepared, and use proper form and equipment – your legs, back and heart will thank you! #Winter #InjuryPrevention #WednesdayWisdom"
    16
    0
  • #LifeBridgeHealth wishes everyone a healthy and joyous 2017! #NewYear

    lifebridgehealth: "#LifeBridgeHealth wishes everyone a healthy and joyous 2017! #NewYear"
    17
    0
  • Let’s meet this week’s representatives of #TeamLifeBridge: our Telecom Department! With 15 operators and two team leads, the #LifeBridgeHealth Telecom Department is available 24/7 to provide a wealth of information to our customers. We appreciate all that you do and the 24/7 commitment you make to our organization. #LifeBridgeHealth #EmployeeAppreciation #EmployeeOfTheWeek #HealthCare #CustomerService #Spotlight #Appreciate #WorkHard

    lifebridgehealth: "Let’s meet this week’s representatives of #TeamLifeBridge: our Telecom Department! With 15 operators and two team leads, the #LifeBridgeHealth Telecom Department is available 24/7 to provide a wealth of information to our customers. We appreciate all that you do and the 24/7 commitment you make to our organization. #LifeBridgeHealth #EmployeeAppreciation #EmployeeOfTheWeek #HealthCare #CustomerService #Spotlight #Appreciate #WorkHard"
    19
    0
  • #LifeBridgeHealth teams are showing their caring this season! In the spirit of the #holidays, the entire Therapeutic Recreation Department of #Levindale decided to cancel their annual #giftexchange and instead bought #gifts for a local family in need! They say they hope their contributions bring some #holiday cheer to their adopted family! (not pictured: Amanda Bojan, Shellia Lavezzary) . . . #GiveBack #HolidaySpirit #CommunityOutreach

    lifebridgehealth: "#LifeBridgeHealth teams are showing their caring this season! In the spirit of the #holidays, the entire Therapeutic Recreation Department of #Levindale decided to cancel their annual #giftexchange and instead bought #gifts for a local family in need! They say they hope their contributions bring some #holiday cheer to their adopted family! (not pictured: Amanda Bojan, Shellia Lavezzary)
.
.
. 
#GiveBack #HolidaySpirit #CommunityOutreach"
    14
    0
  • Our #LifeBridgeHealth employees and patients had a great time getting into the holiday spirit at our annual facility #holiday parties. On behalf of our team, we'd like to wish everyone a very safe, happy, and healthy holiday season. . . . #SinaiHospital #NorthwestHospital #Levindale #Celebrate #HolidayParty #EmployeeParty #OfficeParty #Healthcare #Maryland #2016

    lifebridgehealth: "Our #LifeBridgeHealth employees and patients had a great time getting into the holiday spirit at our annual facility #holiday parties. On behalf of our team, we'd like to wish everyone a very safe, happy, and healthy holiday season.
.
.
.
#SinaiHospital #NorthwestHospital #Levindale #Celebrate #HolidayParty #EmployeeParty #OfficeParty #Healthcare #Maryland #2016"
    26
    0