Workplace Etiquette at LifeBridge Health

If you’ve ever watched "The Office" (British or American version) or the movie "Office Space," you learn a lot about workplace politeness. From the people who leave their lunch in the refrigerator until it becomes a science experiment to the folks whose phone conversations might as well be conducted on a bullhorn, the workplace is full of epic fails in the etiquette department.

Whether we work in a cubicle farm, an office or an isolated bunker in Storage Room B, we have to interact with others.  LifeBridge Health consists of a variety of work ecosystems, from conventional offices to nurses' stations to an entire fitness center. Each environment is as unique as the folks who inhabit it; however, following the Golden Rule will keep you golden in the eyes of your co-workers.

For Levindale social workers Shmuel Cotton, LCSW-C, and Felisa Cooper, LSWA, maintaining a harmonious work space is as much about what they don’t say as what they do.

“We both try to notice body language,” says Shmuel. “I can normally tell how Felisa is feeling just by paying attention to her expression when she comes into the office.”

Shmuel and Felisa have shared an office for the past two years. In that time, they’ve established their own unwritten rules.

“We respect each others' boundaries,” adds Felisa. “Since we often have very little privacy, we try to always be respectful of the other person.”

Since both of them regularly use the phone while working, keeping their voices low is a matter of both courtesy and necessity. Whenever possible, Shmuel or Felisa will excuse themselves from the office so the other can enjoy privacy during his or her call.

Though Lauren Lynch and her 10 colleagues in the Human Resources department at Sinai Hospital aren't crammed into the same office, they do share a refrigerator, microwave and copier. “We're pretty light on rules in our department,” Lauren says. “We do have one rule though," she adds with a sly smile. "If something has been in the refrigerator for more than two weeks, it will be removed.”

Surprisingly, Lauren says that the biggest challenge for her work area isn’t a messy microwave or funky-smelling fridge. It’s the allocation of common filing cabinet space. So they developed quarterly schedules in anticipation of how much space each person will need. Still, the entire department meets about once a month to check in with each other about general office housekeeping items.

With a little creativity and a lot of common sense, maintaining a two or even 10-person office doesn't have to be a hassle. However, as the number of employees expands, so do the challenges. LifeBridge Health & Fitness houses roughly 140 employees and more than 4,000 members.

"The atmosphere is unlike most workplaces in that we represent a true melting pot. We have a vast number of staff and members representing a spectrum of ages, creeds and ethnicities all interacting within one communal space,”  acknowledges Jarred Fajerski, executive director of LifeBridge Health & Fitness.

This breadth of perspective proves the old saying true: You can't please all of the people all of the time. Jarred says that communication and a team-oriented approach will help you scale most hurdles. His advice is worth following no matter where you clock in. It's especially prudent in a medical setting, where patients, nurses, social workers and other staff interact in a 24/7 workplace.

“Whether we're in our office or on the floor with patients, communication is the difference maker,” concurs Shmuel. Taking the time to check in with your co-workers, and, above all else, doing unto others as you would want done unto you will make your workplace feel like a home away from home.

-Noel Lloyd

To schedule an appointment with one of our highly trained physicians and find out why LifeBridge Health is Baltimore's premier health care organization, call 410-601-WELL.

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  • Congratulations to the #June #LifeBridgeHealth SuperStar employees! These employees have been nominated by their coworkers for going above and beyond the call of duty, every day. We appreciate all that you do!! #TeamLifeBridge #Employees #Maryland #Healthcare #Hospital #Health #Appreciation #Coworkers #Award #EmployeeOfTheMonth First photo to last: Olivia Steadman of #CarrollHospital; George Young III of #Levindale; Terry Laidlow of #SinaiHospital; Katie Martin, P.T., D.P.T, of #NorthwestHospital

    lifebridgehealth: "Congratulations to the #June #LifeBridgeHealth SuperStar employees! These employees have been nominated by their coworkers for going above and beyond the call of duty, every day. We appreciate all that you do!! #TeamLifeBridge #Employees #Maryland #Healthcare #Hospital #Health #Appreciation #Coworkers #Award #EmployeeOfTheMonth 
First photo to last: Olivia Steadman of #CarrollHospital; George Young III of #Levindale; Terry Laidlow of #SinaiHospital; Katie Martin, P.T., D.P.T,  of #NorthwestHospital"
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  • Can you spot #LifeBridgeHealth CEO Neil Meltzer and CFO Dave Krajewski in this photo? Neil and Dave joined the #EvergreenHealth team following the Maryland Insurance Commission's approval of Evergreen's acquisition by LifeBridge Health, Anne Arundel Medical Center and JARS Health Investors. #Partnership #Healthcare #Hospital #Health #Maryland #HealthyLiving #Healthy

    lifebridgehealth: "Can you spot #LifeBridgeHealth CEO Neil Meltzer and CFO Dave Krajewski in this photo? 
Neil and Dave joined the #EvergreenHealth team following the Maryland Insurance Commission's approval of Evergreen's acquisition by LifeBridge Health, Anne Arundel Medical Center and JARS Health Investors.

#Partnership #Healthcare #Hospital #Health #Maryland #HealthyLiving #Healthy"
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  • Special delivery at #CarrollHospital today. Check out the pictures when the hyperbaric chambers arrived! #LifeBridgeHealth #Maryland #Medical #MedicalEquipment #Healthcare #Hospital

    lifebridgehealth: "Special delivery at #CarrollHospital today. Check out the pictures when the hyperbaric chambers arrived! 
#LifeBridgeHealth #Maryland #Medical #MedicalEquipment #Healthcare #Hospital"
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  • Patient safety champions across #LifeBridgeHealth are celebrating Healthcare Risk Management Week by rounding on units, hosting presentations and quizzes, and much more! Today, some of the champions from #Levindale's quality, nursing, medical affairs, clinical excellence and administration teams came together to a staged room to identify items that did not belong there. Everyone had a good time with this challenge! Thank you for keeping our patients and residents safe. #HRMWeek #Healthcare #Hospital #Work #Maryland #WorkEvent

    lifebridgehealth: "Patient safety champions across #LifeBridgeHealth are celebrating Healthcare Risk Management Week by rounding on units, hosting presentations and quizzes, and much more! Today, some of the champions from #Levindale's quality, nursing, medical affairs, clinical excellence and administration teams came together to a staged room to identify items that did not belong there. Everyone had a good time with this challenge! Thank you for keeping our patients and residents safe. #HRMWeek #Healthcare #Hospital #Work #Maryland #WorkEvent"
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  • #Levindale celebrates the first day of #summer with Behavioral Health Education Day, an effort to spread awareness about #mentalhealth issues. Patients and community members were invited to learn more about mental health topics such as #stress reduction, fall prevention, safe swallowing, #Alzheimer's and #dementia. #LifeBridgeHealth #Health #Maryland #Healthcare #LiveHealthy #Event #Community #CommunityEvent

    lifebridgehealth: "#Levindale celebrates the first day of #summer with Behavioral Health Education Day, an effort to spread awareness about #mentalhealth issues. Patients and community members were invited to learn more about mental health topics such as #stress reduction, fall prevention, safe swallowing, #Alzheimer's and #dementia.

#LifeBridgeHealth #Health #Maryland #Healthcare #LiveHealthy #Event #Community #CommunityEvent"
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  • #WednesdayWisdom This #summer as you spend more time outside – working out, gardening, and running errands - it’s important to remember that #heat can have a serious impact on your #health. Avoid overheating by staying hydrated, including drinking plenty of #water. #LifeBridgeHealth #Wisdom #Healthy #LiveHealthy #Summer17 #WorkOut #GoOutside #Tips #HealthTips #Healthcare #Maryland

    lifebridgehealth: "#WednesdayWisdom This #summer as you spend more time outside – working out, gardening, and running errands - it’s important to remember that #heat can have a serious impact on your #health.  Avoid overheating by staying hydrated, including drinking plenty of #water.

#LifeBridgeHealth #Wisdom #Healthy #LiveHealthy #Summer17 #WorkOut #GoOutside #Tips #HealthTips #Healthcare #Maryland"
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  • #NorthwestHospital employees and guests enjoyed a fun evening at the recent bull roast. This bi-annual celebration is a great time for teams to get together outside the hospital. #Work #WorkEvent #LifeBridgeHealth #Healthcare #Maryland #Hospital #Family #Event #BullRoast

    lifebridgehealth: "#NorthwestHospital employees and guests enjoyed a fun evening at the recent bull roast. This bi-annual celebration is a great time for teams to get together outside the hospital.

#Work #WorkEvent #LifeBridgeHealth #Healthcare #Maryland #Hospital #Family #Event #BullRoast"
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  • #LifeBridgeHealth is proud to serve the needs of #Baltimore's #LGBTQ community, including a proud showing at this weekend's #BaltimorePride Parade. #TeamLifeBridge #LoveIsLove #Maryland #Healthcare #Support #CommunityEvent #LGBT #Love #🏳️‍🌈

    lifebridgehealth: "#LifeBridgeHealth is proud to serve the needs of #Baltimore's #LGBTQ community, including a proud showing at this weekend's #BaltimorePride Parade.

#TeamLifeBridge #LoveIsLove #Maryland #Healthcare #Support #CommunityEvent #LGBT #Love #🏳️‍🌈"
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  • #TeamLifeBridge had a great time at the #BaltimorePride parade this past weekend!! Thanks to everyone who came out to enjoy the day with us! #LifeBridgeHealth #Baltimore #Pride #LGBTQ #LoveIsLove #LGBT #Maryland #Pride2017

    lifebridgehealth: "#TeamLifeBridge had a great time at the #BaltimorePride parade this past weekend!! Thanks to everyone who came out to enjoy the day with us! 
#LifeBridgeHealth #Baltimore #Pride #LGBTQ #LoveIsLove #LGBT #Maryland #Pride2017"
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